Requirements:

• Experience as a Business Analyst in ITSM (ITIL) domain.
• Proficiency in Requirement Gathering, GAP Analysis and Impact Analysis.
• Excellent Analytical skills to understand and analyze the operations processes, requirements and extensive experience in documenting them into Business Requirement Documents (BRD) and Functional Requirement.
• Documents using UML approaches.
• Expertise in defining Business Requirements based on the scope of projects including Documentation of constraints, assumptions, business impacts, project risks, dependencies & scope exclusions.
• Proficiecy in facilitating Joint Requirement Planning (JRP), Joint Application Development (JAD) with Business User Groups, Subject Matter Experts and IT Groups.
• Proficiency in system testing, functional testing, integration testing, User Acceptance Testing and have extensive knowledge of applications used for managing the core lifecycle.
• Excellent communication skills, good English.
• ServiceNow experience will be a plus

Scope of your duties:

• Cross-team collaboration to collect inputs and share results.
• Analysis and mapping of business processes of our Operations department.
• Generate business value analysis for our Operations department.
• System and functional testing of developed solutions.
• Preparation of business requirements/functional specifications for software development.
• Translation of the business requirements into specific deliverables: use cases, business process description, functional specification, user-guides, etc.

We offer:

• Fun and exciting corporate culture of transparency, productive challenging & innovation.
• Flexible work environment.
• Educational events.
• Paid sick days/vacations: ROWE approach.
• Theme parties
• Health Insurance
• English courses

You are definitely the person to enjoy our beautiful business if:

• you share our mindset and passion for automation, saving people's lifetime and eliminating unnecessary waste
• you want to see how your work influences the largest companies in the world and have opportunity to learn and work with such big enterprise customers
• you want to be a part of the next big thing in enterprise software after SAP or Salesforce which is ServiceNow
• you care about customers, want to understand them and provide them with assisstance they need.