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On Hold / Closed #3102

L3 Support Tech Lead

Hire Bonus
Key skills: Business Analyst in ITSM (ITIL) / Requirement Gathering / GAP / JRP/JAD / testing / English
L3 Support Tech Lead


  • Experience as a Business Analyst in ITSM (ITIL) domain.
  • Proficiency in Requirement Gathering, GAP Analysis and Impact Analysis.
  • Excellent Analytical skills to understand and analyze the operations processes, requirements and extensive experience in documenting them into Business Requirement Documents (BRD) and Functional Requirement.
  • Documents using UML approaches.
  • Expertise in defining Business Requirements based on the scope of projects including Documentation of constraints, assumptions, business impacts, project risks, dependencies & scope exclusions.
  • Proficiecy in facilitating Joint Requirement Planning (JRP), Joint Application Development (JAD) with Business User Groups, Subject Matter Experts and IT Groups.
  • Proficiency in system testing, functional testing, integration testing, User Acceptance Testing and have extensive knowledge of applications used for managing the core lifecycle.
  • Excellent communication skills, good English.
  • ServiceNow experience will be a plus

Scope of your duties:

  • Cross-team collaboration to collect inputs and share results.
  • Analysis and mapping of business processes of our Operations department.
  • Generate business value analysis for our Operations department.
  • System and functional testing of developed solutions.
  • Preparation of business requirements/functional specifications for software development.
  • Translation of the business requirements into specific deliverables: use cases, business process description, functional specification, user-guides, etc.

We offer:

  • Fun and exciting corporate culture of transparency, productive challenging & innovation.
  • Flexible work environment.
  • Educational events.
  • Paid sick days/vacations: ROWE approach.
  • Theme parties
  • Health Insurance
  • English courses

You are definitely the person to enjoy our beautiful business if:

  • you share our mindset and passion for automation, saving people's lifetime and eliminating unnecessary waste
  • you want to see how your work influences the largest companies in the world and have opportunity to learn and work with such big enterprise customers
  • you want to be a part of the next big thing in enterprise software after SAP or Salesforce which is ServiceNow
  • you care about customers, want to understand them and provide them with assisstance they need.

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Job Status: On Hold / Closed