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On Hold / Closed #3068

Customer Delivery Manager / Implementation Manager

Hire Bonus
Key skills: 3+ Implementation or Professional Services project manager / Management Skills / Agile / Bachelor’s degree in Computer Science / English
Customer Delivery Manager / Implementation Manager

Required Skills:

  • A minimum of 3+ years as an Implementation or Professional Services project manager or IT consulting engagement leader.
  • Managing Client expectation and Project timeline
  • Experience in holding at least 3 years’ experience in managing Agile projects
  • Bachelor’s degree in Computer Science, Information technology, Organizational Change, or a related field preferred but will consider applicants with equivalent work-related experience.
  • PMP preferred, project management experience required.
  • Experience in effective team management
  • Experience managing projects deploying Web Technologies (XML, HTML, JavaScript, Web Services, etc.)
  • Project team leading with an understanding of project management methodologies and principles
  • Program definition and management. Managing multiple projects and initiatives in very large customer accounts
  • Building Cross-functional teams to work in major accounts.
  • Strong English level at least Upper-intermediate level
  • Very strong communication skills

Will be a plus:

  •  ITSM/ITIL knowledge
  • ServiceNow experience
  • Experience in B2B/B2G

We offer:

  • Fun and exciting corporate culture of transparency, productive challenging & innovation
  • Flexible work environment
  • Educational events
  • Paid sick days/vacations: ROWE approach
  • Theme parties
  • Health Insurance
  • English courses


  • Fully responsible for every customer delivery (incl. deliverables of TEM)
  • Coordinate the delivery and operational activities
  • To take overall responsibility for ensuring the project and its outputs are planned, managed and delivered in accordance with agreed work-plans and objectives.
  • Responsible for committing to timelines and delivering accordingly
  • Ensures cooperation with the Customer ServiceNow Team
  • Drives and coordinate all technical implementation (Product and Customizations)
  • Managing project tasks in Teamworks
  • Understands and digitalize customer workflows and integrations
  • Ensures billable work is delivered in time and quality
  • Managing reports and necessary documentation both technical and business requirements
  • Monitors project progress and reports accordingly to CSD

Unable to Apply

Job Status: On Hold / Closed