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Hot! #3056

3rd level Support Engineer

Hire Bonus
Key skills: 2+ Product Level 3 support / AJAX / JavaScript / CSS / XML / HTML / XHTML / SQL / Jira / English (C1 +)
3rd level Support Engineer

We are looking for a person who is excited to dive deep into the world of telecom service management and to become a telecom subject matter expert and help drive our efforts in this area.

About you:

  • 2-3 years of experience in Product Level 3 support.
  • Have excellent verbal and written English communication skills(C1 +)
  • Service and customer-oriented mindset
  • Demonstrated ability to troubleshoot technical issues.
  • Working knowledge of the components in a web application stack.
  • Must have basic object-oriented programming skills (JavaScript strongly preferred.)
  • Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
  • Understanding of SQL and database concepts
  • Ability to read/write JavaScript(basic knowledge)
  • Ability to articulate technical subject matter in a clear and easy to understand manner.
  • Knowledge of basic ITIL concepts
  • Jira experience
  • Creative problem solver

Will be a plus:

  • Experience in SaaS Level 3 Product support
  • ServiceNow Administrator/Developer certification(or at least experience in ServiceNow)

Responsibilities and Duties:

  • Provide timely technical support to our customers as 3rd level of support.
  • Work with ServiceNow as a platform and the ServiceDesk tool.
  • Work with Incidents escalated from 1st Level.
  • Deep investigation of customer issues and root cause analysis.
  • Collaborate with the development and operations team on bug fixing.
city where you are looking for work
english level
salary not lower than