On Hold / Closed
#2897
B2B Support Agent
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Key skills: 1+ Manage tasks / Computer literacy / Analytical and problem-solving ability / Presentation and communication skills / Advanced English
Experience:
- Strong ability to proactively manage assigned tasks or projects
- Customer focus and can-do attitude
- Advanced English knowledge Level (Both spoken and written)
- Computer literacy; ideally proficient using of Office programmes
- Strong grasp on technology
- Analytical and problem-solving ability to understand, articulate, structure and solve client needs
- Strong interpersonal skills and ability to use a variety of technology with a high level of proficiency
- Presentation and communication skills: ability to deliver the presentation and communicate at all levels within an organization,
- Ability to collaborate and build long-term relationships with customers (internal and external)
- Strong ability to efficiently self-manage work time and duties
- Strong work ethics
- Flexibility on working hours (between 10:00 and 22:00)
- Ability to work on weekends, but not every weekend (maybe remote work from home on these days)
Would be a plus:
- Knowledge and experience working in the gaming industry would be advantageous
- Previous online Support or E-commerce support experience
- Excellent written English
- Knowledge of German language on a basic level
We offer:
- Work with the creative friendly team at interesting projects;
- Comfortable big office in the city center;
- Competitive remuneration and social package;
- Medical insurance after probation period;
- Professional training and conferences;
- Work and development in a highly professional team;
- Free corporate English lessons.
Duties:
- Monitor email queues and provide support and respond to inquiries in a professional and timely manner
- Assess and assist the various requests related to technical and operational problems and tasks and provide solutions
- Provide support and service to our international B2B customers
- Coordinate with internal and/or remote departments to improve operations efficiency
(Full training will be provided)