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Active #2897

B2B Support Agent

Hire Bonus
$$$
Key skills: 1+ Manage tasks / Computer literacy / Analytical and problem-solving ability / Presentation and communication skills / Advanced English
B2B Support Agent

Experience:

  • Strong ability to proactively manage assigned tasks or projects
  • Customer focus and can-do attitude
  • Advanced English knowledge Level (Both spoken and written)
  • Computer literacy; ideally proficient using of Office programmes
  • Strong grasp on technology
  • Analytical and problem-solving ability to understand, articulate, structure and solve client needs
  • Strong interpersonal skills and ability to use a variety of technology with a high level of proficiency
  • Presentation and communication skills: ability to deliver the presentation and communicate at all levels within an organization,
  • Ability to collaborate and build long-term relationships with customers (internal and external)
  • Strong ability to efficiently self-manage work time and duties
  • Strong work ethics
  • Flexibility on working hours (between 10:00 and 22:00)
  • Ability to work on weekends, but not every weekend (maybe remote work from home on these days)

Would be a plus:

  • Knowledge and experience working in the gaming industry would be advantageous
  • Previous online Support or E-commerce support experience
  • Excellent written English
  • Knowledge of German language on a basic level

We offer:

  • Work with the creative friendly team at interesting projects;
  • Comfortable big office in the city center;
  • Competitive remuneration and social package;
  • Medical insurance after probation period;
  • Professional training and conferences;
  • Work and development in a highly professional team;
  • Free corporate English lessons.

Duties:

  • Monitor email queues and provide support and respond to inquiries in a professional and timely manner
  • Assess and assist the various requests related to technical and operational problems and tasks and provide solutions
  • Provide support and service to our international B2B customers
  • Coordinate with internal and/or remote departments to improve operations efficiency

(Full training will be provided)

level
specialty
city where you are looking for work
english level
salary not lower than