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Active #2891

Head of Production Support

Hire Bonus
$$$
Key skills: 4+ as a support officer and support supervisor, Windows or Linux/Unix OS, JIRA, SQL, Web services, Networking. University degree, English upper intermediate level
Head of Production Support

Our client is european company, leading in online trading in financial markets. We invite you to work in the company's office in sunny Cyprus, Limassol!

This job doesn`t provide for remote employment. The company offers relocation package and visa arrangements for an employee and family members (if applicable).

Responsibilities:

  • Monitor the performance of the Production Support Department
  • Constantly investigate and propose improvements in the processes, procedures and tools used for the work of the Department and drive their implementation
  • Establish performance measures and track the processes and their execution
  • Drive effective communication across different teams to ensure efficient resolution of problems and work with different parties to take over active support issues
  • Resolve production issues to a variety of our products by managing tickets from start to finish, and escalating to other teams if and when necessary
  • Manage multiple tasks/tickets according to priority and with minimal guidance
  • Investigate and diagnose production issues though analysing software logs, error messages and network logs
  • Liaise with external parties and internal departments
  • Identify root causes, escalate bugs to other teams, recommend enhancements of monitoring, debugging tools where necessary
  • Recommend product enhancements based on product expertise and evaluation of client needs
  • Contribute in writing team specific knowledge base and user manuals

Requirements:

  • University degree in IT Engineering or any other related fields
  • Excellent command of the English language, knowledge of Greek or Russian is an advantage
  • 4-5 years of experience as a support officer and support supervisor with a proven track record of working as a part of and managing a team
  • Solid technical experience with Windows or Linux/Unix OS
  • Experience with JIRA, SQL, Web services, Networking
  • Knowledge of FIX protocol is an advantage
  • Proactive position, ability to think strategically and creatively
  • Ability to prioritize, manage multiple tasks and projects and meet deadlines
  • Strong problem-solving and decision-making skills, self-motivated while working under minimal supervision
  • Ability to work comfortably under pressure and uncertainty operating effectively and deliver results
  • Good organizational and management skills
  • Ability to establish and improve relationships across departments

 

Benefits:

  • Competitive compensation package including a 13th salary
  • Visa arrangements for the employee and family members (if applicable)
  • In-house gym with a personal trainer
  • Free meals and beverages at the in-house cafeteria
  • Medical and Life insurance
  • Provident fund
  • Company Discount Card for various products and services
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english level
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